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Terms and conditions for shopping with BBC Active


Terms and Conditions

Your order is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time.

Your Order

We will do our best to fulfil your order but cannot guarantee to do so. Any delivery dates are only estimates. No order is accepted by us until confirmed by us (either by supply or otherwise).

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Price and Tax Information

Prices are as stated from time to time on this Website and are subject to change without notice. Any post and packing charges are also indicated separately on the invoice you will receive.    

Pearson Education Ltd is registered for VAT. Our VAT number is GB 278 5371 21. Unless otherwise indicated, prices stated on our website are inclusive of any applicable Value Added Tax or other sales tax. The breakdown of any applicable VAT payable with your order is indicated on the invoice you will receive on supply/with the goods.

United Kingdom Customers
VAT (Value Added Tax) at the prevailing rate in the UK will be charged where applicable. A breakdown of any VAT charged will be shown on the paper VAT invoice.

European Union Customers
For customers throughout the European Union , VAT, where it is legally appropriate for us to do so, will be applied to your order and will appear on the paper invoice. VAT will be payable at the applicable rate and may vary from country to country.

If you are registered for VAT within the EU and do not wish to pay the tax on eligible products you will not be able to use our online ordering systems. Please contact our Customer Services Department to place your order: 0845 313 66 66.

List of EU territories
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and such other countries as may be added from time to time

Other Customers  
For territories outside the European Union, VAT or other sales taxes may be charged where it is legally appropriate for us to do so

When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reac

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All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, your order will not be processed (and we will notify you of the same) and, in the case of goods, you must return them to us (if you have already received them) at your own expense. Goods remain our property until you have paid for them. In the case of online resources and electronically delivered products or services, see below.

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Title and Risk – Physical Goods

If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

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Paperback and Hardback Versions of Books

We reserve the right to provide a paperback version where no hardback is available, and in this event will charge the paperback price.

If a paperback version is ordered, but is not available, we may choose to supply the hardback version to you at the paperback price.

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Cancellations and Returns

If for any reason you are not satisfied with your purchase, you may have a right to cancel your contract. By law, customers in the European Union have the right to withdraw from the purchase of a physical item within seven working days of the day after the date the item is delivered. In the case of physical product, simply return it to us in its original condition within 42 days from the date of purchase (or for EU customers, within seven working days from delivery if that is later) and, at your option, we will issue a full refund for the price of the item or supply you with a new one. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable). Please enclose either (i) a copy of the paper invoice enclosed with the delivery, or (ii) a print of the online digital receipt. The package should be securely wrapped and sent to: Pearson Distribution, Central Park, Rugby, CV23 0WB, United Kingdom. We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.


In the case of CDs, DVDs, videos and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty.


In the case of other digital or electronic product or services, please see below.

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Electronic Products, Online Resources and Downloads

Online resources or digital files for download or similar services will only be made available to you once your payment has been authorised. No contract of any kind between you and us is formed unless and until you make payment for such products or services.

You acknowledge that such items may include security technology which ensures that they may only be used in accordance with the applicable licence rights. Please refer to the product’s or services’ specific terms of supply.

You may not cancel any purchase of a download after your payment has been confirmed and may only return a download if it is defective. If you are unable to complete the download process or wish us to provide a replacement for a file that is defective please contact our helpdesk and, where this is due to our default, we will replace or refund the download.

The following terms apply to software and other electronic products ordered through our Website unless otherwise specified in the individual terms of supply:


  • Use (load into temporary memory or permanent storage) a single copy of the product on only one computer at a time. If this computer is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network,
  • Transfer the product from one computer to another provided that you only use it on one computer at a time unless you have purchased an e-book product which has a license limited for use on a single computer.



  • Re-sell, rent or lease the product or any part of it,
  • Copy any part of the product, except where specifically indicated otherwise or for back-up purposes,
  • Reverse engineer, decompile or disassemble the product or convert it into any other format or medium,
  • Use the product on more than one computer at a time.

All software supplied to you through this Website is our property or that of our affiliates or of third parties who have granted us rights and is protected by United Kingdom and international copyright laws. You will only own any disk on which the software is supplied.

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Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods or services ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit our liability for death or personal injury as a result of our negligence. As far as is permitted by law, all implied warranties, conditions or other terms are hereby excluded. We shall not in any circumstances be liable for any special, indirect, consequential or economic loss (including but not limited to loss of profits, business, revenue, goodwill or anticipated savings) howsoever caused.

We will have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

You are not permitted to remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

We reserve the right to terminate any contract formed under these terms and conditions immediately by written notice

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Online Dispute Resolution

If you have a complaint in relation to goods or services you have purchased online, please email customersolutions@pearson.com

If your complaint remains unresolved, subject to the above terms and conditions, please visit ODR on the European Commission’s website, which provides further information to consumers about Online Dispute Resolution and the ODR platform.