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Technical support to help you use the BBC Active language website


Technical Support


Downloading PDFs

Adobe Acrobat Reader is a free plug-in that allows you to download Portable Document Format (PDF) files, such as the free teaching resources, from the BBC Active site. If you do not already have Acrobat Reader, you can download it from: www.adobe.com/products/reader/.

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This website creates a cookie (a small piece of computer code) which is sent to and stored on your computer containing a unique session identifier only. This identifier is used to record site usage statistics. In a separate automatic operation the web server will collect your IP address and details of the website where you came from before entering this website. This information is used to:

  1. work out how many times this website has been visited;
  2. record which parts of the website have been visited so we can improve the content and layout of the website.

The information collected is stored on your computer and will automatically be deleted if you do not revisit this website for 90 days.

If you do not agree to this website's use of cookies you will need to disable cookies in your web browser settings - in doing so you may experience some loss of functionality while browsing the website, particularly related to the online shopping basket.

For more information, go to our Privacy Policy.

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Get Into

For technical support for our programs Get Into French and Get Into Spanish, visit the technical support section of the Get Into website, at: www.getinto.com/technical_support.asp.

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At Your Fingertips

For technical support for existing users of French and Spanish At Your Fingertips, email: BBCActive.languages.admin@pearson.com.

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If you have already purchased one of our Quickstart audio-only courses and require technical support, please email: quickstart@coolgorilla.com.

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